What Affects Total Time
- Volume -- more items means more loading time
- Access -- stairs, tight hallways, and narrow gates slow things significantly
- Decision-making on-site -- uncertainty about what goes creates pauses
- Truck capacity -- if the load exceeds one truck, a second trip adds time
Frequently Asked Questions
How long from when I call to when they can come?
Same-day service: typically 2-6 hours from call to arrival if slots are available. Next-day: you pick a window, they confirm. Advance booking: as scheduled. For large or complex jobs, 24-48 hours advance booking is standard.
How long does the job itself take?
On-site time varies by volume and access. A single couch: 15-30 minutes. A single room: 45-90 minutes. A garage or full apartment: 2-4 hours. A full estate: 4-8 hours or a full day.
How long is the arrival window?
Most companies give a 2-hour arrival window (e.g., 'between 10am and noon'). The crew calls when they are 30 minutes out in most cases. Same-day appointments have wider windows since the schedule is not as predictable as pre-booked appointments.